Help & Support

Answers to common questions. Still stuck? Email us and we'll reply within 2 business days.

Email support

Please include your iPhone model, iOS version and the app version (Settings → About in the app).

Charging animation

Why doesn't the animation play when I plug in?

iOS doesn't let apps start on their own when a charger connects. The animation is started by a Shortcuts automation that you create once:

  1. In the app, go to Home → Charging Animation and follow the setup guide.
  2. Add the ready-made shortcut when asked.
  3. In the Shortcuts app, open Automation → + → Charger → Is Connected.
  4. Choose Run Immediately and pick the Vibe Charging shortcut.

If it still doesn't run, check that the automation is turned on and set to Run Immediately, not Run After Confirmation.

The full-screen animation only shows after I unlock my iPhone

This is how iOS works. An automation can open an app, but on a locked iPhone iOS asks you to unlock first. For something that shows while locked, use the Lock Screen style in the setup guide. It shows charging status as a Live Activity.

I don't see the Live Activity on my Lock Screen or Dynamic Island
How do I stop the Live Activity when I unplug?

Create a second automation: Charger → Is Disconnected → Run Immediately → the Vibe Unplugged shortcut. You can also swipe the Live Activity away.

Widgets

How do I add a widget?

Touch and hold an empty spot on your Home Screen, tap Edit → Add Widget, search for Charging Animation Vibe, and pick a size. Touch and hold the widget and tap Edit Widget to choose a different animation for it.

Wallpapers

Why isn't my wallpaper animated?

iOS wallpapers are still images. The motion you see in the preview is only inside the app. When you save, you get a still image sized for your screen.

How do I set a saved wallpaper?

Apps can't change your wallpaper. Open the Photos app, find the saved image, tap Share → Use as Wallpaper. Or add our free wallpaper shortcut in the app to set it in one tap.

Slideshows

Why can't I use a song from Apple Music?

Apple Music songs are protected and can't be used in videos. Use one of the built-in beats, which are free to post anywhere, or pick an audio file you own from the Files app.

Export stopped or failed

Keep the app open while the video is being made. iOS pauses video rendering when you leave the app. Also make sure your iPhone has enough free storage for the video.

Photos permission

"Save to Photos" doesn't work

The app needs permission to add to your photo library. Open iPhone Settings → Charging Animation Vibe → Photos and choose Add Photos Only. The app can never read your library. It only sees the photos you pick.

Privacy and your data

How do I delete my data?

Everything is stored on your iPhone. Delete projects in the app's Library, or delete the app to remove all of its data. We don't have any of your data on a server, so there's nothing for us to delete. See the Privacy Policy.